Grace of God Return & Refund Policy


Last Updated: June , 2025

At Grace of God, we strive to ensure your satisfaction with every purchase. Below are our policies for returns, refunds, and claims. By placing an order, you agree to the following terms:

1. Damaged, Misprinted, or Defective Items

If your item arrives damaged, misprinted, or defective, please notify us within 30 days of delivery . Claims for lost packages must also be submitted within 30 days of the estimated delivery date . We will cover the cost of replacement or refund for errors on our part.

What to do:

  • Contact us immediately via email address with photos of the issue.
  • Do not discard the item until we confirm next steps.

2. Lost Packages

If your package is lost in transit, notify us within 30 days of the estimated delivery date . We will investigate and resolve the issue at no cost to you.

3. Wrong Address or Unclaimed Shipments

  • Wrong Address: If the address provided is incomplete or incorrect, the shipment will be returned to us. You are responsible for reshipment costs once we confirm a corrected address.
  • Unclaimed Shipments: Packages not claimed within 30 days will be donated to charitable organizations. If you need to reship, contact us immediately via [email address] or the [contact form] to avoid this outcome.

4. Customer-Requested Returns

We prioritize your satisfaction, but due to the nature of personalized and hygiene-sensitive products (e.g., face masks), we cannot accept returns for:

  • Buyer’s remorse (except in Brazil, as outlined below).
  • Used or unsealed items (e.g., face masks, hygiene products).

Exceptions:

  • For Brazil: Customers may request a return within 7 days of delivery if the item is unused and in original condition. Contact us via email address with a photo of the item for evaluation.

5. EU Consumer Rights

Under EU law, we reserve the right to refuse returns for:

  1. Personalized or custom-made items.
  2. Sealed goods unsealed after delivery (e.g., face masks, hygiene products).

6. Sealed Goods

Due to health and hygiene reasons, we do not accept returns for sealed items like face masks. These will be disposed of if returned.

7. Final Notes

  • Reshipment Costs: For wrong addresses or unclaimed shipments, you are responsible for reshipment fees.
  • Charitable Donations: Unclaimed items will be donated to support communities in need.
  • Contact Us: For urgent issues, reply to your order confirmation email or use the contact form.